Trade

I am interested in doing business with you. How do I start?

If you would like to source imported timber flooring from us or become a NETWOOD® dealer, fill in the email enquiry form on The Gallery page and we will reach out to you within 48 hours.

Can I become a wood flooring importer or dealer without any prior experience?

Yes. Lean on our experienced consultants to guide you through the ins and outs. We have over 20 years of experience in timber sourcing and appraising as well as installation knowledge which you can tap into for your sales and marketing efforts.

Who can I talk to about questions on dealerships?

Please call +603-7885 0115 and ask for our business development representatives on any questions related to timber flooring, sourcing, supply, installation, or marketing.

What are your lead times like?

It usually takes about two weeks port-to-port from Malaysia to neighbouring Southeast Asian countries. The total lead time from order confirmation to sorting, packing, and shipping is approximately 30 days for existing stock

What are the payment options available?

For importers and dealers overseas and in Malaysia, we offer T/T and cash payment options.

Why does my wood look different from my samples?

A small piece of sample can represent the overall picture of the product, and the timber itself is natural.

What type of wood flooring does Netwood offer?

We offer a range of exotic hardwood of different species.

What is your minimum order?

Our minimum order is 100M².

Professionals

Do your wood floors come with warranties?

We offer a standard 12-month warranty on product and workmanship defects.

Can you stain hardwood in the colour I want?

We can match colours closely to your sample. The process takes about a week for wood flooring that we customize ourselves and about 10 working days for wood flooring customized with our overseas partners. As wood is a natural material, there will be some variation in shade and grain.

Do quality tools really make a difference in flooring installation?

Specialized machinery and quality materials go a long way in making flooring projects smooth and hassle-free. Endless belt sanders leave an even finish because the sanding belt is in continuous contact with the surface. With drum sanders, there is a small gap where the sanding paper clamps to the drum, so it does not provide the same continuous contact. Even using L-cleat nails instead of standard nails ensures a stronger grip, so floor planks do not shift and creak.

What is the average curing time for a timber floor?

The newly laid flooring should be left to cure for at least 21 days before sanding. This will depend on humidity levels. Our consultants are ever ready to help evaluate site conditions and installation progress at every stage of your project.

Why are installation prices so different from contractor to contractor?

As with any construction project, it pays to have an experienced contractor with quality materials and tools for the job. A good one should be able to explain what type of wood glue is better, which sander is right for the job, what varnish works best, or what nails give a stronger hold. Such expertise and compatible aftercare will generally cost more but will save you unnecessary hassle, time, and money.

Are hardwood floors termite resistant?

Some hardwood species like Brazilian Teak have natural resins that repel termites. But none are 100% termite proof. Since termites, fungi, and mold love moisture, we do more to reduce moisture levels in our products. Thorough kiln-drying—sometimes up to 20% longer than usual—minimizes chances of attacks and also minimizes flooring movement (swelling and shrinkage). Be aware that termites attack kitchen cabinets and other wood installations as well, so proper soil treatment against termites is your best bet.

Are temperate timber floors suitable for our tropical weather?

Wood can be kiln-dried for use in almost any region. The key is ensuring the imported wood does not swell and shrink too much in its new environment. Simply put, wood absorbs moisture when the surrounding air is more humid and releases moisture when the surrounding air is drier. So when the moisture content is about the same on the inside and outside, it moves a lot less. In humid Malaysia, wood flooring should have about 12% moisture content. In cold, dry climates, this number is around 6%. All our imported hardwood must meet strict moisture content controls before they are shipped.

What happens if there is a problem with the installation?

You do not need to worry about this as we have a warranty period of 12 months.

What do I need to do before my installation?

The job site must be water tide, and wet work must be completed prior to installation.

What do you recommend for general cleaning and maintenance?

THE DO’S

Dirt, grit and sand are your hardwood floor’s worst enemies. They act like sandpaper on the finish, causing scratches, dents and dulling. Therefore, we highly recommend to place floor mats and rugs at the entrance to trap dirt and to prevent damage.

Standing water can warp a poorly finished hardwood floor and can damage them. Therefore, it is important to wipe up all water spills immediately.

Lift furniture to move it, avoid dragging. Use felt or fabric protectors under furniture legs that come into contact with the floor to prevent scratches and scuffs.

Sweep or vacuum wood floors regularly and clean with a mop that has been lightly dampened with water twice weekly. For stubborn dirt, use only pH neutral cleaning detergents specially formulated for hardwood floors.

Direct sun can discolour your hardwood floor. Close curtains and blinds or add sheer drapes to protect from the sun’s intense UV rays.

 

THE DON’TS

Never wax polyurethane-finished hardwood floors. Majority of the floors installed today have polyurethane finishes.

Do not use ammonia-based cleaners or oil soaps on a wood floor. They will dull the finish and affect its ability to recoat.

Never use a wet mop or excessive water to clean your floor (wood naturally expands when it’s wet and cracks may form).

Never use other types of floor care products on wood floors. Self-polishing acrylic waxes can cause the floor to become slippery and wear out quickly.