Do you offer warranties on your products?
We offer a standard 12-month warranty on product and workmanship defects.
Are hardwood floors difficult to maintain?
It is very easy to maintain a hardwood floor. As long as good installation materials are used (i.e. high quality coating and good quality timber flooring with proper dryness) and reliable installation methods are applied, a hardwood floor will not require heavy maintenance. All you will need to do is wipe it down once or twice a day with a cloth or mop lightly dampened with clean water – it’s that simple! Unlike other flooring options that need to be replaced over time, wood floors have been a part of our lives for centuries. Many wood floors that were installed hundreds of years ago are still beautiful today. Best of all, advances in wood flooring treatments and techniques over the last few decades have made it possible to have easy-to-care-for wood floors anywhere in your home.
Are your hardwood products scratch resistant?
As our flooring is normally finished with 3 to 4 coats of imported, high quality water-based Polyurethane floor coating from Germany so our wood flooring is highly scratch resistant. To find out more, visit Be advised that heavy-duty contact, such as moving heavy furniture and high-heel contact, can cause deep scratches and dents in wood floors. With reasonable care, your wood floor can last a lifetime. Go to HARDWOOD FLOOR CARE for more guidelines on caring for hardwood flooring.
Are your hardwood products termite-proof or termite resistant?
No hardwood variety is 100% termite proof. Termites attack wood with high moisture content. As all our hardwood floorings are kiln-dried (KD), the possibility of termite attack is minimal. At the same time, this keeps movement of the flooring (shrinkage and expansion) to a minimum. Some hardwood species like South American Golden Teak, Belian and Cypress Pine also have a natural resin or odor that could repels termites. These species have what we call a natural termite resistance capability. Lastly, termites do not only attack wood flooring but also your kitchen cabinets, wardrobes, wooden door frames, timber paneling, etc. Proper soil treatment against termites is the ultimate solution.
Is it true that imported temperate species are unsuitable for tropical climes?
As long as wood is kiln-dried to the required moisture content percentage, it can be made into many forms of furniture or wood flooring and exported to almost any country in the world. For example, wood products exported to Iceland require approximately 6% to 7% moisture content while the Malaysian equivalent standard is approximately 12% moisture content. Even local tropical hardwood will not be as stable as imported temperate species if the wood is not properly kiln-dried. Malaysia’s tropical and Rubberwood furniture, for instance, are readily exported to countries with different climates due to proper kiln-drying processes. In fact, imported hardwood flooring requires higher quality control of moisture content in order to ship to other countries.
Why does the price of installation vary from one contractor to another?
There is a broad price range for installation in the market. Generally the price of installation is determined by the materials used; like floor coating(imported or local water-based floor coating), sanding machine (local conventional or imported with latest technology machine), glue (solid content ratio), and nailing machine (pneumatic nailer or carpentry air gun nailer). The better the quality of the materials used, the better the results – which will come at a higher price for installation. Installation methods can also influence the installation fee. Some wood flooring installations may require a sub-base while others do not. If a sub-based is required, the kind of sub-base material used adds to the total cost of installation. Last but not least, the services of more experienced and professional installers generally cost more. However, the payoff for the homeowner is reliable, trouble-free installation and better after-sales service.
Are hardwood floors a good environmental choice?
Production of hardwood flooring does not require a very big volume of forest materials. Most of the time, the material to produce wood flooring comes from the by-products or recovery from sawmills where the bulk of logs or boards are used for other purposes; leaving the remaining logs for the flooring industry. This indirectly recovers some wastage from the sawmilling industry and converts it into useful products like wood flooring. Wood flooring is also 100% recyclable.